Term & Conditions


AWFFERS, registered as AWFFERS ECOMMERCE PRIVATE LIMITED is a online restaurant with dishes in chinese and indian main course and offers free home delivery service in Bhilai-Raipur.

Scope of Service

  • These terms and conditions are subject to change and apply to all our services that are directly or indirectly provided via the internet, on mobile devices, by email, SMS or Phone call.
  • By using our website, you confirm that you have read, understood and agree to these terms and conditions, as well as thecookie policy.

Privacy

  • AWFFERS provides the best standards in our customer's information privacy and in relation to their secure transactions on AWFFERS. Please review our privacy policy periodically for updates and feel free to contact us at info@ awffers.com if you have any questions.
  • As and when decided by AWFFERS certain services may or may not require registration though registration has its own benefits and perks. It addresses the privacy extended to the visitors of awffers & also identifies the type of data & information, we collect from visitors.
  • The Protection of personal data provided by the user is of the highest priority for awffers. As such, awffers makes every effort to ensure compilance with data protection.
  • Any personal data of you or any users is not being selled to any third parties from awffers.

Refunds & Cancellation

  • Definitions
  • "Buyer" shall mean a user of the website, Android App or through phone or live chat who places an order.
  • "Order" shall mean a binding purchase order placed by a Buyer on the Seller through for supply of products or services.
  • "Website" means " http://www.awffers.com" and instances of the same.
  • "Android App" means " awffers Google Play" and instances of the same.
  • "through live chat" means "Order placed using live chat on website and App"
    1. The Buyer is eligible for Cancellation of order prior or during the confirmation call for the order.
    2. However, in the unlikely event of an item on buyer's order being unavailable, awffers will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with awffers refund policy.
    3. Once order confirmed, buyer has no authority to cancel the order.
    4. Awffers reserves the sole right to cancel buyer's order in the following circumstances:
      • In the event of the designated address following outside the delivery zone offered by awffers
      • Failure to contact Buyer by phone or email at the time of confirming the order booking
      • Failure to deliver Buyer's order due to lack of information, direction or authorization from the Buyer at the time of delivery
      • Unavailability of all the items ordered by Buyer at the time of booking the order
      • Failure due to reasons beyond awffers 's control or attributable to the Seller.
    5. Buyer shall be entitled to refund only if she/he pre-pay for her/his order at the time of placing her/his order on the services and only in the event of any of the following circumstances.
      • Buyer's order packaging has been tampered or damaged at the time of delivery.
      • awffers cancelling your order due to (A) Buyer's delivery location following outside awffers's designated delivery zones (B)failure to contact the Buyer by phone or email at the time of confirming the order booking
      • Buyer cancelling the order at the time of confirmation due to unavailability of the items she/he ordered for at the time of booking.
    6. Refunds to the Buyer, if order falls under the above mentioned categories shall be in 2-3 working days from the time of cancellation ticket raised via the same online mode.

Data collected by Awffers

  • Name, Address, and Phone Number for Home Delivery service.
  • Phone Number for sending the generated unique code for dine in orders.
  • When you visit our website, we may collect your IP Address, imeid (only for mobile applications), the date and time of your visit, version of your browser, as well as any information that is submitted by default. We use these datas to improve our services and also distinguish the users and data related to them.
  • All the messages or email sent to you.
  • GPS location of your mobile device if you allow GPS positioning. We use this data to find out the distance of your address and our kitchen.

Advertisements

  • We can send occasional email and sms advertisments to your email id and phone numbers you provide to us via any medium, and we assure that you agree for the same.
  • If you want to stop this agreement of advertising to your phone number or email id, please write us at info@awffers.com. We would try as soon as possible to sort of any kind of inconvenience occurred to you by awffers.

Cookie Policy

When you use any of our services on www.awffers.com, our mobile sites or mobile applications, we may collect information using cookies. This information is used to make us differ in the users and their according personalization searches and restaurants.
We never sell the information we collect using cookies, nor do we disclose the information to third parties.


What are cookies?

Cookies are small files of numbers and letters that are stored in a user’s browser when they visit a website. When a user returns to the website, their browser sends these files back to the website, and let developers know the flow of data according to the cookie’s information like they are the first time user or returning users, or more advanced data statistics.


How does awffers use cookies?

We use persistent cookies for repeat visits to fulfill following function:

  • To use for analytical purposes.
  • To use to keep statistics of the particular users event performed on awffers like statistics related to orders, feedbacks, particular restaurant views etc…

Use for analytical purposes

Analytic cookies help us improve our website by anonymously tracking which links and features are used most frequently. This information is used to create anonymous and aggregated statistics which we use to identify problematic and successful areas of our website. These cookies play an important role in continually providing you with an optimised experience on our website.


How to manage cookie preferences?

You can decide to prevent cookies from being stored in your browser, but please note that you may not be able to order for home delivery and also unable to generate unique code for dine in through our website. However, you still be able to make restaurant search and see their details


More Information about cookie

First party cookies

A type of cookie that is set by the site the user is visiting and can only be read by that site.


Third party cookies

Third party cookies are set by an organisation that does not own the site that the user is visiting. These are normally cookies set by specialist marketing or analytics organisations.


Session cookies

Session cookies are temporary cookies that are stored in the user’s browser until they close their browser window – at which point the session cookies are cleared.


Persistent cookies

Persistent cookies are used for repeat visitors and are kept in the user’s browser for a set period of time (usually a year or longer). These cookies are not cleared when the browser is closed. This type of cookie is used to recall user preferences so that every time a site is visited, the user’s preferred settings are automatically provided.

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